Many factors contribute to the quality of the audio signal you receive through your TV. Your cable or satellite provider receives our signal, and then passes it along to you. Occasionally problems arise during this hand-off. It is possible that the audio problems you are experiencing are related to your service provider, and we encourage you to let them know of any issues with your service.
If your equipment does not provide the audio settings, please refer to your user manual(s) for any controls or adjustments that affect your system’s sound. Often, a TV or receiver may not sound its best when using its factory-set defaults (its “out of the box” settings), and some degree of experimentation may be required to find those settings which are right for you. If you continue to have trouble, please contact us with additional details.